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Model's Lower Face

FREQUENTLY ASKED QUESTIONS

Please find below some of our frequently asked questions. If you are unable to find what your are looking for, please do not hesitate to get in touch via email or our online chat and we will endeavour to get back to you as soon as possible.

FAQ'S

IS A DEPOSIT REQUIRED TO BOOK?

A 50% booking fee is required upon booking any treatment, this is payable online and the remaining balance is payable on the day of your appointment.

WHAT HAPPENS IF I NEED TO CANCEL?

48 hours’ notice is required to reschedule your appointment.

 

Cancelling within 48 hours of your appointment means you will forfeit your booking fee.

 

If you do not show up to your appointment, you will be charged the full cost of your booked treatment.

 

All booking fees are non-refundable.

CAN I GET A SAME DAY APPOINTMENT?

As you require a patch test 24 hours before your treatment, you cannot get a same-day or walk-in appointment.

 

If possible, please book your appointment as far in advance as possible so that your patch test and medical/consent forms can be completed thoroughly.

DO I NEED A PATCH TEST?

Yes. A patch test is required a minimum of 24 hours before your treatment goes ahead.

If you are unable to visit the studio for your consultation and patch test (permanent make-up treatments only) a virtual consultation will be carried out and a pre-treatment pack will be sent to you upon receipt of your booking fee. This pre-treatment pack includes your patch test and instructions on how to complete your online medical and consent forms. Your medical and consent forms will be sent to you via email for completion. You must complete your patch test and submit your pre-treatment forms at least 48 hours before your appointment.

You will not be able to go ahead with your treatment if you have not completed your patch test or pre-treatment forms. This will result in you forfeiting your booking fee.

WHERE DO I PUT MY PATCH TEST?

You should put a tiny drop of water onto the pigment and put your patch test behind your ear. Please leave this on for a minimum of 24 hours. You should avoid getting the patch test wet during this time.

If you experience any itching, redness, lumps or swelling at all, please remove the patch test immediately and rinse with cold water.

 

Please let us know immediately if you have a reaction at all. If the reaction persists please contact your Doctor to obtain medical advice.

DOES THE TREATMENT HURT?

There is little to no discomfort as a numbing agent is used to make you as comfortable as possible.

Clients will feel more sensitive during their menstrual cycle.

It is extremely important that you follow pre-treatment advice to make sure your treatment is as comfortable as possible. This includes avoiding sunbeds for 2 weeks prior to your treatment, stopping AHA's /retinol 30 days in advance in addition to avoiding blood thinning medication* (like ibuprofen), alcohol and caffeine for atleast 24 hours before your treatment.

*please always consult your doctor/medical practitioner before stopping any prescribed medication.

WHAT TO DO IF YOU'VE HAD MICROBLADING / PMU DONE BY ANOTHER TECHNICIAN

In order to book an appointment, you will need to have an online consultation with Chloë.​

You will need to send clear pictures of your eyebrows in good daylight and with no make up on them.

The old pigment will need to be faded significantly before we will be able to book you in.

There are many factors involved in determining whether you are suitable for more permanent cosmetics, including the depth and colour of the pigment previously used, the shape, style and quality of the previous work.​ Please note that results are never guaranteed when working over and correcting another artists work, especially if the previous work is of poor quality.

WHO CAN'T HAVE PERMANENT COSMETICS 

  • If you are pregnant or breastfeeding.​

  • If you are under 18 years of age.​

  • If you are undergoing cancer treatment/chemotherapy. It is recommended that you are off chemotherapy for at least 6 months before considering permanent cosmetics and a Doctor's consent letter will be required before we can go ahead with treatment.​

  • If you are taking blood thinning medications (such as warfarin).​​

  • If you are currently taking Accutane or have used this within the past 12 months.​

  • Haemophilia or prolonged bleeding when cut.​

  • If you have been diagnosed with COVID-19 and are currently experiencing symptoms.

If you have any other long term health condition or illness, this may effect your suitability for treatment. The conditions listed below may require a letter of consent from your Doctor before we can go ahead with treatment:

  • Heart conditions

  • HIV/Aids

  • Rheumatic Fever

  • Diabetes

  • High or low blood pressure

  • Liver disease

  • Epilepsy

  • Kidney disease

  • Cancer

  • History of strokes

  • Hepatitis

  • Tumours, growths or cysts

  • Tuberculosis

  • Systemic Lupus Erythematosus

  • Shingles

WHAT IS PERMANENT COSMETICS / MICROBLADING?

Permanent cosmetics are also known as microblading, semi-permanent make up (SPMU), permanent make up (PMU) and eyebrow embroidery. It is a cosmetic tattoo and commonly performed to enhance the shape, colour or placement of your eyebrows or lips.

A unique handtool or machine is used to recreate the look of very fine hairstrokes or powdered make up, depending on the style of eyebrow you would like. For your lips, colour is gently implanted using a machine, creating tiny pixels of pigment giving the allusion of fuller, more defined lips.

The pigments used are designed to fade over several years, so colour boost top up appointments are recommended every 1-3 years.

HOW MANY TREATMENTS ARE NEEDED AND WHEN DO I BOOK MY TOP UP?

If this is your first appointment with Chloë, an initial appointment and a top up appointment session is recommended within 5-12 weeks.

You can book this at your initial appointment, or online as soon as you have scheduled your initial appointment.

It is recommended that you book your top up appointment ASAP to avoid disappointment as Chloë's schedule can get booked up very quickly.

If you do not book your initial top up session within 5-12 weeks, your top up will be considered as a 3-8 month top up at a slightly increased price.

 

If you have very oily skin, or you have booked in for correction/cover up of old pigment, or would like a very bold finish, you may require a third session to achieve best results. This is charged as a 3-8 month top up procedure.

WHAT IS LEMON BOTTLE?

Lemon Bottle is a revolutionary advanced lipolysis solution for the face and body derived from plant products only and is giving fast and effective results in fat dissolving treatments.

Lemon Bottle is a high-concentration fat dissolve solution that combines 3 key friendly ingredients:

  1. Riboflavin (vitamin B2) which activates the metabolism of fat, helps reduce oedema/swelling.

  2. Bromelain Ananas Sativus (Pineapple) assists the breakdown of fat cells & reduces inflammation.

  3. Lethicin which is derived from vegetables. encourages the breakdown of fat cells into small molecules, which can then turn into fatty acids that the body easily burns off as energy.

IS PARKING AVAILABLE AT THE STUDIO?

FREE parking is available on London Road for up to 2 hours.

FREE unlimited parking is available at Heather Way car park– 2 minutes’ walk from the studio.

Pay as you go parking is also available on London Road (National trust car park – ‘The Devils Punch Bowl’) – 3 minutes’ walk from the studio.

HAVE A QUESTION?

If you have a question about any of our treatments, please do not hesitate to get in touch with us, we will be happy to help.

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